Unresolved query

I've never been so irritated by the incompetence of multi, my payment was set up for debit order but seeing that I didn't have enough funds in my account I went to pep store and paid it manually using my reference number, that was last week Thursday on the 7th, today multi choice disconnected my service telling me they can't pick up the payments I made manually and they requested I send proof of payments which I sent via email with references ***6 and ***3. I call again after sending the emails Same story as the other 3 agents I spoke to Still no help. My Muntu choice customer number is ***9

And my call query reference number is ***

My Name is Zandile Gcantsana with ID number *** Cellphone number *** Email address ***