Unresolved payment query - No feedback to the customer

<p>My husband received an sms from DSTV stating that the account had been credited with R435.00 erroneously and that we had to pay the money back for our services not to get disconnected, of which we made no big deal about it because we knew that we had paid our account and our services should continue to be connected, and so we stayed connected.</p> <p>Just before our payment date which is the 1st of each month, we received another sms stating an amount of more than R900.00 which we had to pay, to which we reacted with a phone call to DSTV because there is no way that we could owe that much as we are only on the compact package.</p> <p>The consultant that I spoke to asked me to email statements which I sent through on the 1st of August 2016 and when I called again, another consultant answered and said that she cannot tranfer me to the previous consultant, and I should speak to her, which I did. I sent her the same email that I sent to the previous consultant and none of them bothered to come back to me with feedback to say whether the matter had been resolved or not.</p> <p>Today again I follow up because my son tells me that our services are disconnected and the fault being on DSTV customer service consultants because no one has come back to me on the issue of the payment due because I was not prepared to pay more than what I should hence people have monthly budgets for their financial commitments. </p> <p>I am very frustrated and upset, and I refuse to pay the reconnection fee as the payment is not late on my own accord, but that of DSTV.</p> <p>I need a Supervisor or Manager to resolve this query as a matter of urgency because the people on duty today, the 6th of August 2016, have got ZERO customer service, putting me on hold for over 10 minutes when I asked to speak to a senior person, then instead that Supervisor refuses to talk me.</p> <p> </p>