PM
Pumeza M
1 reviews | Active since Oct 2019
06 Oct 2020, 21:01
Unresolved Overdebited account
I have received very poor, customer service regarding incorrect debits for 3 months in a row. After a lot of emails back and forth am still waiting for resolution. This should have been resolved when i made first contact in August but here we are in October, still battling with the same issue.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Oct 2020, 00:58 Hi Yvonne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Oct 2020, 00:58
Official
Hi Yvonne,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Oct 2020, 20:33Hi Yvonne,
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our records indicate that the account holder (Miss Kunjulwa Maqubela – ***2) upgraded the package from DStv Access (R110) to DStv Family (R279.00) on the 01\05\2020. The account holder used one of our Self-service platform to process the upgrade.
This is the reason why you were charged R738.00.
The package has been downgraded back o DStv Access.
Kind regards,
DStv: Hello Peter Team
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our records indicate that the account holder (Miss Kunjulwa Maqubela – ***2) upgraded the package from DStv Access (R110) to DStv Family (R279.00) on the 01\05\2020. The account holder used one of our Self-service platform to process the upgrade.
This is the reason why you were charged R738.00.
The package has been downgraded back o DStv Access.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Oct 2020, 20:33
Official
Hi Yvonne,
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our records indicate that the account holder (Miss Kunjulwa Maqubela – ***2) upgraded the package from DStv Access (R110) to DStv Family (R279.00) on the 01\05\2020. The account holder used one of our Self-service platform to process the upgrade.
This is the reason why you were charged R738.00.
The package has been downgraded back o DStv Access.
Kind regards,
DStv: Hello Peter Team
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our records indicate that the account holder (Miss Kunjulwa Maqubela – ***2) upgraded the package from DStv Access (R110) to DStv Family (R279.00) on the 01\05\2020. The account holder used one of our Self-service platform to process the upgrade.
This is the reason why you were charged R738.00.
The package has been downgraded back o DStv Access.
Kind regards,
DStv: Hello Peter Team
Best regards,