UNRESOLVED ISSUE STILL AFTER 5 SEPARATE PHONE CALS

I am tired of repeating this story, but due to your gross incompetence going back to around the 15th/16th of January of this year. I have been penalised for the first time ever WRONGFULLY so on my credit record. In 5 separate attempts with your call centre a disputed amount of money has still not been resolved. On phone call number 3 on 27 Feb I spoke to a supervisor who assured me my account will be credited for the disputed amount. When I wanted to reconnect this past Saturday I see the amount was still not credited, the agent this time round assured me I would receive a call back later that day which I did not. Im out of patience now, I have just gotten off the phone with another agent who has assured me the same thing.<br> <br> I will go into more detail on another forum but what you guys have caused me in terms of inconvenience and frustration is an absolute disgrace! I have checked my dispute with a lawyer and apparently I should never have been charged in the first place, then I get assurance the amount will be credited which it has not. I also requested the call recording of that very phone call which I get told I cannot receive.<br> <br> I am 100% taking this matter further