UNRESOLVED ERRORS ON SECONDARY DECODER

I had 2 decoders, as HD & 6s and they were working fine, until I signed up for the price-lock. The price lock included the installation of Explora 3D decoder (as primary decoder) and the HD decoder (as secondary decoder). The DSTV approved technicians came to my house on 04/04/2023 to instal the decoders. The secondary decoder played for a day / few hours, and then it stopped playing- showing E143.

I called the call-centre numerous times, in fact daily, to resolve the E143 error on the secondary decoder. The call-centre failed to resolve the errors (E143 & E16). I was advised to take the 2 decoders to the nearest walk-in centre. I did took the decoders to the Randburg DSTV walk-in centre and the decoders were tested on 08/04/2023, but when I reconnect the decoders, the 2nd decoder did not play – showing E143. I took the decoders again the nest day, on 09/04/2023 and the decoders were tested for the 2nd time. I was issued with tickets 612 (Saturday, served @ counter 17) and ticket 606 (Sunday, served @ counter 10). I travelled from Protea Glen to Randburg, TWICE, on consecutive days

I have been calling the installer to check the cables and he came to check and found no error. On Saturday, the installer came again to check the connection and called the call-centre to clear the E143 & E16 errors, but was unsuccessful

THE INSTALLER IS NOW REFUSING THE RE-CHECK THE DECODERS and I cannot take the decoders to a DSTV walk-in centre for the 3rd time.

I seriously regret signing up for the price-lock. I am paying for Extra-view, but only one decoder is playing

I am not happy with the service from DSTV

HOW must this be resolved?

Very angry & frustrated customer

Regards Mlungisi M Nkosi *** customer number - ***2