Unresolved DSTV incidents

Since Friday 14 Sept a number of daily calls were made to the DSTV Call Center [ ********** ] to try and resolve errors with TV reception.

Reference numbers relating to the above are: I86, I94, I96 and I114. All agents at the Call Centre are trying the same settings process but the customer is getting nowhere.

The concern is, although the agents indicate that calls are referred to specialized technicians, nobody can resolve the matter. The level of knowledge is handicapping call center staff to resolve incidents.

Unfortunately nobody at the DSTV Call Center is taking ownership of an incident and customers are inconvenienced. On request, names of senior management staffs are not shared to ensure unresolved incidents are not escalated.

Hope there is somebody that can take the responsibility to ensure incidents are investigate efficiently and resolved.