LL
Lebogang L
1 reviews | Active since Oct 2024
14 Oct 2024, 16:41
Unresolved Disconnection Issue and Lack of Communication
It has been 11 days since I reported my issue of my Dstv account being suspended and was promised a response, but I have yet to receive any updates.
The situation remains unresolved, and my service is still disconnected due to an unauthorized funeral cover. I have always met my payment obligations and find this experience increasingly frustrating.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Oct 2024, 17:01Hi Dolly,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Oct 2024, 17:01
Official
Hi Dolly,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
LL
Lebogang L's updateReviewer Update
17 Oct 2024, 13:25I would also like to inquire about how this period of non-service will be addressed. Will the days during which my services were cut be compensated or added back to my subscription period?
LL
Lebogang L's update17 Oct 2024, 13:25
Reviewer Update
I would also like to inquire about how this period of non-service will be addressed. Will the days during which my services were cut be compensated or added back to my subscription period?