Unresolved despute

@hellopetercom @DStvCare I laid a complaint against DSTV and this has been going on since 2018. They listed me with credit bureau which has affected me so badly. I subscribed for the price lock in 2018 October in December 2018 after not hearing anything from them I cancelled the subscription, the then delivered the decoder and I sent it back. They took money twice from my account and I had already cancelled this subscription, I laid complaints from December 2018 till to date I'm still battling to get this sorted and for them to clear my name at the credit bureau. They asked me for proof of the debit order transection which I sent to them numerous times. How can they see the payments and be unable to track them. I'm looking to report this to the ombudsman. They are making my life a leaving hell. I want them to clear my name. I sent emails on this days-27/10/20;15/11/20;25/11/20;30/11/20;06/01/21