Unresolved despicable service delivery

Shocking service received spent 3 hours on phone last Saturday and sent 2 emails regarding decoder not picking up wifi signal Was given an address to go to with my decoder in Springs the address was a vacant building that dstv had vacated not surprised with their subscriptions dwindling. Have had an electrician come and check cables all working. Dstv get your asses to the party I want this sorted out get someone out here or I cancel my subscription that I have had for over 30 years.Top management remember a fish vrots from the head not the tail. T.van Bochove