UNRESOLVED COMPLAINT - 5 WEEKS

RE : ***2

THIS COMPLAINT WAS REGISTERED OVER 5 WEEKS AGO

DESPITE NUMEROUS FOLLOW UPS THERE IS STILL NO RESOLUTION

I RAISED A COMPLAINT ON HELLOPETER ON 4 MARCH A REPLY WAS GENERATED - SEE BELOW

DStv (MultiChoice)’s reply 04 Mar 2024 at 14:05 Hi DP,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards DStv: Hello Peter Team

IT IS NOW A FURTHER 2 WEEKS SINCE THIS COMPLAINT HAS BEEN REGISTERED ON HELLOPETER AND THERE IS STILL NO FEEDBACK, LET ALONE RESOLUTION

QUITE OBVIOUSLY - "SOMEONE" MUST HAVE SEEN OR READ THE HELLOPETER COMPLAINT - AND YET DONE NOTHING ABOUT IT

I HAVE FURTHER SENT EMAILS TO EVERY POSSIBLE CUSTOMER SERVICE OR COMPLAINT EMAIL THAT I COULD FIND THEY WERE READ - READ RECEIPTS BELOW :

Your message

To: DStvHelp Subject: [EXTERNAL] RE: DStv ref ***2 Sent: Wednesday, 06 March 2024 20:00:15 (UTC+02:00) Harare, Pretoria

was read on Wednesday, 06 March 2024 20:00:27 (UTC+02:00) Harare, Pretoria.

Your message

To: DCC Subject: [EXTERNAL] RE: DStv ref ***2 Sent: Wednesday, 06 March 2024 20:00:15 (UTC+02:00) Harare, Pretoria

was read on Wednesday, 06 March 2024 20:00:26 (UTC+02:00) Harare, Pretoria.

AGAIN - THE EMAILS MUST HAVE BEEN OPENED AND READ - HENCE THE READ RECEIPTS

BUT STILL NO FEEDBACK

WHAT ON EARTH DO I NEED TO DO TO GET RESOLUTION

I SUPPOSE I WILL GET ANOTHER GENERIC RESPONSE - HOWEVER NO FEEDBACK

IS THERE AN ACTUAL CUSTOMER SERVICE DEPARTMENT?