AO
Alison O
1 reviews | Active since Nov 2010
10 Jan 2017, 18:18
Unresolved account problems
<p>We pay our DSTV annually but in the last year we have had our DSTV disconnected numerous times due to account problems. I have been quering this for some time now and continually have to deal with someone else each time I phone and have to start the query process again. I am just going in circles and am getting nowhere with this.</p>
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Jan 2017, 08:33Dear Alison
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply11 Jan 2017, 08:33
Official
Dear Alison
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Jan 2017, 16:08Good day Alison
Thank you for taking our call today.
As discussed, your DStv account has been manually adjusted and the service is active. The reconnection fees charged were reversed as well and the next payment is R7438.75 due by 01 February 2017.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Jan 2017, 16:08
Official
Good day Alison
Thank you for taking our call today.
As discussed, your DStv account has been manually adjusted and the service is active. The reconnection fees charged were reversed as well and the next payment is R7438.75 due by 01 February 2017.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
AO
Alison O's updateReviewer Update
28 Jan 2017, 16:03Thank you for coming back to me regarding this. I am still waiting for this amount to reflect on my account so that I can settle payment. Please look into this urgently.
Derek
AO
Alison O's update28 Jan 2017, 16:03
Reviewer Update
Thank you for coming back to me regarding this. I am still waiting for this amount to reflect on my account so that I can settle payment. Please look into this urgently.
Derek