GM
Griffin M
1 reviews | Active since Dec 2020
01 Sept 2021, 09:16
Unresloved major issues.
My ongoing issues with dstv still has not been resolved unauthorized debit orders and overcharging. Very bad customer service and no way to make contacted with senior management. If I had reliable internet service I would have cancelled DSTV 10 years ago. This comes from a loyal client of over 15 years. Its disgusting and appalling how they treat their loyal customers. The agent that is dealing with my issues name is Lemogang and I have requested multiple call back and sent multiple emails but to no avail. If multichoice finally feels like doing their job they can reach me on ***. My name is Griffin.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Sept 2021, 18:50Hi Griffin May ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Sept 2021, 18:50
Official
Hi Griffin May ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
GM
Griffin M's updateReviewer Update
03 Sept 2021, 16:30Unauthorized debit order still not fully refunded. Multichoice wants to close my issue without contacting me. I have offered to phone them numerous of times but they still have not provided me with a direct number to reach them on. All I am asking from Multichoice is to give me a call and then I will gladly provide them with all the necessary information. Herewith is my recent response with all relevant information:
Good day.
Here are some of the call references that I requested and on the recorded conversations you will get some clarification wrt my refund issue. Wednesday 11-08-2021 confirmation from a supervisor, I forgot her name it might be Lucrecia, that no amount will be debited from the account belonging to S Snyders ***. Ref ***5 I767. This is after we paid R1154 to reconnect our service even thought we were paid up until the 15th Of August 2021. Explanation was that we were in arrears for the ne Explora ultra because there was supposed to be a pro rata paid that we were not made aware of and even if the pro rata as needed seeing that we are on a debit order for the past 5 years we asked for the pro rata amount to be just deducted from our account on the 15th of August 2021. We were informed that will unfortunately not be allowed according to the sysytem so we obliged and begrudgingly paid the amount in full and we confirmed that no extra amount will be deducted on the 15th of August, but to our surprise R345. 77 was deducted from the account. On Thursday 12-08-2021 we received a sms that R345. 77 will be deducted from the account and immediately contacted multichoice and once again we were assured that no amount will be deductef on the 15th of August 2021. Here is the reference ***5 I783 and I 790. That is the R345. 77 I am referring to.
On Thursday 12-08-2021 17:24 pm I recieved a phone call from the price lock department informing me that multichoice have been deducting 2 Explora Ultras since January 2021 which we have not recieved. I could not get the call reference because the consultant dropped the call. It was from ***.
At 09:05am 17-08-2021 a consultant contacted me or I contacted them and it was confirmed that two decoders was debited from our account since January 2021. The decoders in question are A3 ***2 and A3 ***7 and was billing R119 each. REF ***0.
On 18-08-2021 at 12:04 pm I was contacted by Lemogang. Lemogang confirmed that two decoders were deducting from the account since January 2021 and that on decoders billing was refunded and the other decoder was yet to be refunded as well as the R345. 77. She did not wish to refund the outstanding decoder as she was concerned that it would be the decoder that was still en route that we ordered sometime in August 2021. Unfortunately it was not said decorder. The amount that was refunded or credited was R851. 79 for ONE decoder and she confirmed that one more decoder needed to be refunded/credited. The amount of R775. 23 is left after Explora Ultra Insurance and on Box office movie was deducted. REF 3899
So if you do the math and say Jan, Feb, Mar, Apr, May, June, July times R119 times 2 decoders. It will give you R1666 and if you do not include Jan 2021 it will give you R1428. This is excluding the R345. 77. So the credit should be R1782. 77 or R2011. 77.
So once again I urge you to not jump to conclusions without having a conversation with all parties involved especially the client, being me. Feel free to contact me on ***.
Hopefully this issue will be resolved ASAP.
Thank you.
Good day.
Here are some of the call references that I requested and on the recorded conversations you will get some clarification wrt my refund issue. Wednesday 11-08-2021 confirmation from a supervisor, I forgot her name it might be Lucrecia, that no amount will be debited from the account belonging to S Snyders ***. Ref ***5 I767. This is after we paid R1154 to reconnect our service even thought we were paid up until the 15th Of August 2021. Explanation was that we were in arrears for the ne Explora ultra because there was supposed to be a pro rata paid that we were not made aware of and even if the pro rata as needed seeing that we are on a debit order for the past 5 years we asked for the pro rata amount to be just deducted from our account on the 15th of August 2021. We were informed that will unfortunately not be allowed according to the sysytem so we obliged and begrudgingly paid the amount in full and we confirmed that no extra amount will be deducted on the 15th of August, but to our surprise R345. 77 was deducted from the account. On Thursday 12-08-2021 we received a sms that R345. 77 will be deducted from the account and immediately contacted multichoice and once again we were assured that no amount will be deductef on the 15th of August 2021. Here is the reference ***5 I783 and I 790. That is the R345. 77 I am referring to.
On Thursday 12-08-2021 17:24 pm I recieved a phone call from the price lock department informing me that multichoice have been deducting 2 Explora Ultras since January 2021 which we have not recieved. I could not get the call reference because the consultant dropped the call. It was from ***.
At 09:05am 17-08-2021 a consultant contacted me or I contacted them and it was confirmed that two decoders was debited from our account since January 2021. The decoders in question are A3 ***2 and A3 ***7 and was billing R119 each. REF ***0.
On 18-08-2021 at 12:04 pm I was contacted by Lemogang. Lemogang confirmed that two decoders were deducting from the account since January 2021 and that on decoders billing was refunded and the other decoder was yet to be refunded as well as the R345. 77. She did not wish to refund the outstanding decoder as she was concerned that it would be the decoder that was still en route that we ordered sometime in August 2021. Unfortunately it was not said decorder. The amount that was refunded or credited was R851. 79 for ONE decoder and she confirmed that one more decoder needed to be refunded/credited. The amount of R775. 23 is left after Explora Ultra Insurance and on Box office movie was deducted. REF 3899
So if you do the math and say Jan, Feb, Mar, Apr, May, June, July times R119 times 2 decoders. It will give you R1666 and if you do not include Jan 2021 it will give you R1428. This is excluding the R345. 77. So the credit should be R1782. 77 or R2011. 77.
So once again I urge you to not jump to conclusions without having a conversation with all parties involved especially the client, being me. Feel free to contact me on ***.
Hopefully this issue will be resolved ASAP.
Thank you.
GM
Griffin M's update03 Sept 2021, 16:30
Reviewer Update
Unauthorized debit order still not fully refunded. Multichoice wants to close my issue without contacting me. I have offered to phone them numerous of times but they still have not provided me with a direct number to reach them on. All I am asking from Multichoice is to give me a call and then I will gladly provide them with all the necessary information. Herewith is my recent response with all relevant information:
Good day.
Here are some of the call references that I requested and on the recorded conversations you will get some clarification wrt my refund issue. Wednesday 11-08-2021 confirmation from a supervisor, I forgot her name it might be Lucrecia, that no amount will be debited from the account belonging to S Snyders ***. Ref ***5 I767. This is after we paid R1154 to reconnect our service even thought we were paid up until the 15th Of August 2021. Explanation was that we were in arrears for the ne Explora ultra because there was supposed to be a pro rata paid that we were not made aware of and even if the pro rata as needed seeing that we are on a debit order for the past 5 years we asked for the pro rata amount to be just deducted from our account on the 15th of August 2021. We were informed that will unfortunately not be allowed according to the sysytem so we obliged and begrudgingly paid the amount in full and we confirmed that no extra amount will be deducted on the 15th of August, but to our surprise R345. 77 was deducted from the account. On Thursday 12-08-2021 we received a sms that R345. 77 will be deducted from the account and immediately contacted multichoice and once again we were assured that no amount will be deductef on the 15th of August 2021. Here is the reference ***5 I783 and I 790. That is the R345. 77 I am referring to.
On Thursday 12-08-2021 17:24 pm I recieved a phone call from the price lock department informing me that multichoice have been deducting 2 Explora Ultras since January 2021 which we have not recieved. I could not get the call reference because the consultant dropped the call. It was from ***.
At 09:05am 17-08-2021 a consultant contacted me or I contacted them and it was confirmed that two decoders was debited from our account since January 2021. The decoders in question are A3 ***2 and A3 ***7 and was billing R119 each. REF ***0.
On 18-08-2021 at 12:04 pm I was contacted by Lemogang. Lemogang confirmed that two decoders were deducting from the account since January 2021 and that on decoders billing was refunded and the other decoder was yet to be refunded as well as the R345. 77. She did not wish to refund the outstanding decoder as she was concerned that it would be the decoder that was still en route that we ordered sometime in August 2021. Unfortunately it was not said decorder. The amount that was refunded or credited was R851. 79 for ONE decoder and she confirmed that one more decoder needed to be refunded/credited. The amount of R775. 23 is left after Explora Ultra Insurance and on Box office movie was deducted. REF 3899
So if you do the math and say Jan, Feb, Mar, Apr, May, June, July times R119 times 2 decoders. It will give you R1666 and if you do not include Jan 2021 it will give you R1428. This is excluding the R345. 77. So the credit should be R1782. 77 or R2011. 77.
So once again I urge you to not jump to conclusions without having a conversation with all parties involved especially the client, being me. Feel free to contact me on ***.
Hopefully this issue will be resolved ASAP.
Thank you.
Good day.
Here are some of the call references that I requested and on the recorded conversations you will get some clarification wrt my refund issue. Wednesday 11-08-2021 confirmation from a supervisor, I forgot her name it might be Lucrecia, that no amount will be debited from the account belonging to S Snyders ***. Ref ***5 I767. This is after we paid R1154 to reconnect our service even thought we were paid up until the 15th Of August 2021. Explanation was that we were in arrears for the ne Explora ultra because there was supposed to be a pro rata paid that we were not made aware of and even if the pro rata as needed seeing that we are on a debit order for the past 5 years we asked for the pro rata amount to be just deducted from our account on the 15th of August 2021. We were informed that will unfortunately not be allowed according to the sysytem so we obliged and begrudgingly paid the amount in full and we confirmed that no extra amount will be deducted on the 15th of August, but to our surprise R345. 77 was deducted from the account. On Thursday 12-08-2021 we received a sms that R345. 77 will be deducted from the account and immediately contacted multichoice and once again we were assured that no amount will be deductef on the 15th of August 2021. Here is the reference ***5 I783 and I 790. That is the R345. 77 I am referring to.
On Thursday 12-08-2021 17:24 pm I recieved a phone call from the price lock department informing me that multichoice have been deducting 2 Explora Ultras since January 2021 which we have not recieved. I could not get the call reference because the consultant dropped the call. It was from ***.
At 09:05am 17-08-2021 a consultant contacted me or I contacted them and it was confirmed that two decoders was debited from our account since January 2021. The decoders in question are A3 ***2 and A3 ***7 and was billing R119 each. REF ***0.
On 18-08-2021 at 12:04 pm I was contacted by Lemogang. Lemogang confirmed that two decoders were deducting from the account since January 2021 and that on decoders billing was refunded and the other decoder was yet to be refunded as well as the R345. 77. She did not wish to refund the outstanding decoder as she was concerned that it would be the decoder that was still en route that we ordered sometime in August 2021. Unfortunately it was not said decorder. The amount that was refunded or credited was R851. 79 for ONE decoder and she confirmed that one more decoder needed to be refunded/credited. The amount of R775. 23 is left after Explora Ultra Insurance and on Box office movie was deducted. REF 3899
So if you do the math and say Jan, Feb, Mar, Apr, May, June, July times R119 times 2 decoders. It will give you R1666 and if you do not include Jan 2021 it will give you R1428. This is excluding the R345. 77. So the credit should be R1782. 77 or R2011. 77.
So once again I urge you to not jump to conclusions without having a conversation with all parties involved especially the client, being me. Feel free to contact me on ***.
Hopefully this issue will be resolved ASAP.
Thank you.