Unreliable Service Provider

Adew months ago i had my subscription disconnected by Dstv due to none payment ,and knowing that i will be charged a re-connection fee i went to pay my R399.00 plus R50 for re-connection fee ,but to my surprise i was told to pay R650 meaning i had to pay R200.00 extras , i paid the amount as i was paying at easypay pay point and they couldnt answer any question . I called DSTV a few days later and the consultant i spoke to informed me that i had Showmax subscription as well wich i did not know about and i asked for how long and she told since February i told the lady i was not aware of that and she must also check if i ever used Showmax and she confirmed that it shows i never used the service and telephonically on a recorded line she confirm that the kind of decoder im using doesn't allow me to use the service , she advised me that she will log a query so that i can be refunded and advised that she must not request for a refund they must credit my account with the R200.00 so that i pay the difference. As we were about to wrap up i asked her for a ref no and as i was about to get a ref number i ran out of airtime assuming even if she didnt give the ref number but the query was logged. Later when my account was due last month i checked and i realized that nothing has been done , last week Monday called again explained to another consultant who logged a query for me and gave ref Inc 124838 and informed that i will get a call from the relevant department with in 2 day on the 25 which was my due date i paid the difference which was R200.00 still waiting for the call and to my surprise today my my subscription was disconnected again today, DSTV is one unreliable service provider and the staff is rude and *********** i tried calling several times all i get is rude consultant who tell me that there is no one to help me even a manager im sick and tired of the service after being a customer for more that 14 year the service is not improving im disappoint honestly