Unreliable service from Multichoise

At the end of August my husband and my mother went to a DSTV satellite store at Mall of the South. My husband did an upgrade on his decoder to the new DSTV Ultra and we have submitted the paperwork for the internet. He has received his decoder and Internet rooter and his account has been fine from the word go. He pays R 1373.00 monthly on his subscription. I have emailed the same documents through for my mother as she has app**** for the exact same package as my husband. They came and installed her decoder Mid-September and was advised that she will still get her Internet rooter. She received her internet rooter at the end of September. My husband assisted her with the rooter to set it up only on the 02.10.2022 and when he contacted the call center, they advised him that the rooter as already been active and Rica'd. According to the call center the rooter has been set up before the rooter was delivered. I have been communicating with Karabo Dhlamini at the East Rand Mall Branch ever since my mother app**** for her DSTV. On the 23.09.2022 my mother's DSTV has been suspended and when she contacted the call center, they advised her that she needs to pay R 1483 immediately before her DSTV can be activated again, which she has done. Ever since the end of October my husband has to contact DSTV every month to sort out her account. She is supposed to pay roughly R 1433.00. On 21.12.2022 my husband spoke to Lamla Mgoqi and she was going to escalate the matter to have this problem resolved and would take 48 hours to have this fixed. We are on the 25.12.2022 and still the account is not fixed. My mother is a pensioner and cannot sit with this problem every month. It takes us on every call to the call center about 30 - 60 mins to have the account done in order for her to make payment. I am very disgusted with the service that she is getting from Multichoice as she and my husband has the same package and yet my mother fights every month regarding her account, but my husband pays a set amount. I need this rectified as a matter of urgency or the subscription will be cancelled without any further payment as she was not the one that messed up the account. Urgent feedback is required regarding the matter