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1 reviews | Active since May 2016

26 May 2016, 12:10

Unreliable, *********** call-centre staff AND systems

<p>I have been paying my account with a debit order (as MultiChoice encourages people to do) for the past number of years, wthout a problem. </p> <p>Three months ago, all of a sudden, my service is disabled. Upon inquiry, DStv admints that it is due due a system error and re-connects my service after a do a manual payment.</p> <p>After THREE MONTHS and numerous call with the call-centre and technical/IT guys, the problem has still not been resolved!!!!!!</p> <p>Really DStv????</p> <p>Is that the level of service you promote and take pride in??!!</p> <p>Good bye DStv.....Hello ShowMax!!!</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 May 2016, 08:54
Official

Dear Demyan,

We confirm that you have been responded to.

Thank you for taking your time to contact us.

Kind regards

Dinah

's update27 May 2016, 08:58
Reviewer Update
Dinah, the issue is not what amount I owe. The issue is DStv's failure to put a solution in place so that the existing debit order which is in place, can be utilised. Also, I have no interest what so ever so have my subscription reinstated!! Please be clear on that!!! Yes, I call centre service was in contact with em yesterday...after I YET AGAIN phoned them! So please don't pretend that DStv is fulfilling on their promises and that the onus is on me to rectify the situation. You promise a service and you request that subscribers pay with debit orders - if your system cannot accommodate this via PayU, don't offer it as an option!!!!!!!!
's update27 May 2016, 09:00
Reviewer Update
Also, it is arrogant of DStv to send me a message stating "we confirm that you have been responded to". That is indeed not the case and the issue is FAR from been sorted out.