UNRELIABLE!! Appalling service ZERO connectivity

After 2 months of ordering my new decoder with premium service in December and after chasing up many times we finally received the new decoder late January this year. Since then we have had endless faults and were advised that although our decoder is brand new and faulty we cannot get a new replacement only a refurbished version. We have had two of these and the regular fault persists on a monthly basis. Whereby we loose connection E48 have to call in wait hours for assistance and get cutoff with absolutely no help! We have had our installer out several times at extra charge to us and only to be assured that our connection is perfect it’s dstv and decoder problems. Usually if we wait with no service for 3-4 days it eventually comes back on miraculously! We are sick and tired of this happening every 3-4 weeks with no service or support never mind a solution for which we pay R1200 a month and zero ability to watch dstv a few days each month! We want to give the decoder back immediately and cancel our contract due to dstv non performance!! Absolutely done now!!