Unreliable and Unprofessional Service Provider

3 weeks ago our decoder was struck by lighting, we then had to replace the old decoder, and we bought the Explorer decoder on the price lock option. A week later the installers came to our apartment with the Decoder, however all they did was connect the Explorer and did not test or activate it. We then contacted the DSTV call center on several occasions to request the Decoder to be activated, on two occasions, the consultants were unable to communicate in English and spoke in Xhosa. Eventually we were advised that the Decoder needs to be activated by the Price Lock company, to which we do not have any contact numbers you can call. It is now three weeks that we have not been able to watch DSTV, yet our account has been debited. The service is beyond appalling and a waste of money, time, and unprofessional staff working for them, with people who have no service s****s whatsoever.!