Unreliable and don't care

I have a dstv internet contact with them. My subscription is up to date but they haven't loaded the monthly data allocation. I have raised this issue 3 times on the dstv self-help and twice on their *** number. I'm being sent from pillar to post but to no avail. All the queries raised are not escalated and the agents have Zero product knowledge. This company takes horrible service to new heights.