Unreliable Agents at Customer service department

Hi

I am still waiting for a call from khanyiswa ngxongxela who was telling me about my ubsurd fees which i did not understand and now she is still not coming back to me after 6 hours already still waiting for her call. Please ask Khanyisa to call me back asi said i need this nonsense sorted before i can pay my subscription for this month, I called her on number ***