Unreasonable answers from the call center agents

On the 24th June 2024 I called to reconnect my family package and it was reconnected and it was supposed to be disconnected on the 15th of May but they didn't i was informed that the money debited in May it will be credited to my account to my surprise my account was suspended today 02 July it seems like i will always have problem with this company they also informed me that i took the device insurance that i did not know i suspect that they are ****ming people they don't have an to our queries