TB
Tshepo B
1 reviews | Active since May 2014
07 Dec 2020, 12:43
Unreasonable and unfair treatment
I downgraded to R110 package without extra view, with R55 insurance for 2 decoders. The first month was okay, then now to my surprise I am disconnected and told I am owing R232 including reconnection fee of which I paid R155 on 25/11/2020, for what I do not understand because i have been struggling to chat with them on their platform since last Thursday the 3rd December, always getting an excuse that their system was down but was not down for disconnecting. These consultants are giving me an attitude, reason maybe they do not know what they are doing or they just want me to feel them at my exoense.
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Tshepo B's updateReviewer Update
08 Dec 2020, 05:10Hello Hello Peter Team
Thank you very much. Your intervention helped a lot. I got a thorough explanation though after I was misinformed and misled from the onset by frontliners, of which some things were told for the very first time. I wish Dstv could place knowledgeable frontliners to avoid unnecessary escalatin and tensions. I really appreciate your help.
Thank you very much. Your intervention helped a lot. I got a thorough explanation though after I was misinformed and misled from the onset by frontliners, of which some things were told for the very first time. I wish Dstv could place knowledgeable frontliners to avoid unnecessary escalatin and tensions. I really appreciate your help.
TB
Tshepo B's update08 Dec 2020, 05:10
Reviewer Update
Hello Hello Peter Team
Thank you very much. Your intervention helped a lot. I got a thorough explanation though after I was misinformed and misled from the onset by frontliners, of which some things were told for the very first time. I wish Dstv could place knowledgeable frontliners to avoid unnecessary escalatin and tensions. I really appreciate your help.
Thank you very much. Your intervention helped a lot. I got a thorough explanation though after I was misinformed and misled from the onset by frontliners, of which some things were told for the very first time. I wish Dstv could place knowledgeable frontliners to avoid unnecessary escalatin and tensions. I really appreciate your help.