Unqualified Staff!!!!!

I called in some time in October to ENQUIRE about a premium package i was told that i needed t ay a certain amount before i could have that.I accepted that>all the while the consultant that i soke to had activated a premium package with my knowledge.I get a sms that i must pay 1140.00 then i get a second sms that states there was an error and i need to pay 1180.00.Now yesterday i pay 1250 not knowing what i am paying for.Then the consultant advised me that im on a premium packagewhich i was not aware of.Furthermore i have requested a copy of the recording between myself and the consultant.I was told yesterday that i must still pay 397rands or something which i will not pay at all because the consultant that took it upon herself to activate when all did was enquire must pay for it>This is the last time that Multichoice takes a chance with me>we are loyal customers we deserve good service.I will take this matter legal if i have to i am just waiting for further action from Multichoice......