FL
Fezile L
1 reviews | Active since Jun 2018
16 Jun 2018, 12:05
Unqualified Multichoice
Multichoice is a *******, they have unqualified staff that already know the business is **** nd promote it because they wonna receive salary. A requested to speak to a manager for a payment as they hv charged me R300 in 1 week for a R99 package.telling me is charges they ideally get added as you have account at multichoice.I spoke to Boitumelo,she left for 7 mins to go get a manager. I then hung up and called Mathidiso answered, also just as *********** went to call manager for 10mins till my R50 got finished.Im even starting to wonder if mutichoice has managers or supervisors on their floors. What is happpening there is catastrophic, we pay so much moni yet *********** unqualified people ,representing South Africa are working.NO STANDARD,NO VALUES & NO INTERGRITY!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Jun 2018, 14:28Dear Fezile Lucwaba,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jun 2018, 14:28
Official
Dear Fezile Lucwaba,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Jun 2018, 15:57Dear Fezile Lucwaba,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please provide us with one of the following:
MultiChoice Customer Number
ID Number
Decoder Serial Number
SmartCard Serial Number
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jun 2018, 15:57
Official
Dear Fezile Lucwaba,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please provide us with one of the following:
MultiChoice Customer Number
ID Number
Decoder Serial Number
SmartCard Serial Number
As soon as we receive the details requested above, we will be able to access your account and assist you accordingly.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,