WM
WALLACE M
1 reviews | Active since Dec 2019
31 Dec 2019, 10:42
Unproffessional behavior
AM REALLY DISAPPOINTED BY THE WAY I HAVE BEEN TREATED BY ONE YOUR AGENT MATHABO MSIA.WHAT A RUDE AND UNPROFFESSIONAL LADY SHE IS .I HAVE NEVER SEEN SUCH A BEHAVIOUR FROM AN AGENT .I CALLED ON THIS NUMBER *** .
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Dec 2019, 11:08Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Dec 2019, 11:08
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Dec 2019, 11:13Hi Wallace,
First, let us express our deepest apologies. For the service received from our Call Centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself
Regards
Kagiso
First, let us express our deepest apologies. For the service received from our Call Centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply31 Dec 2019, 11:13
Official
Hi Wallace,
First, let us express our deepest apologies. For the service received from our Call Centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself
Regards
Kagiso
First, let us express our deepest apologies. For the service received from our Call Centre agent. Please be assured that we have internal disciplinary measures in place that we follow regarding matters of this nature, in an effort to ensure that all our staff members live by our company values and standards. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself
Regards
Kagiso
Best regards,