LT
Lerato T
1 reviews | Active since May 2014
09 Apr 2018, 08:23
Unproffessional
Two months back I installed the DStv explora for my mom and since then it's been a nightmare,they always disconnect it and I have to call in and that's starting to annoy me now,I spoke to one of their agents and he fixed it I even asked them to confirm if I have to make payments at a specific time for them not to disconnect my mother's dish but this morning it's been disconnected again what must one do exactly to fix this because m really tired of this,they might aswel go and take that explora out and give me my money back this is unacceptable.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Apr 2018, 09:13Dear Lerato
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Apr 2018, 09:13
Official
Dear Lerato
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Apr 2018, 10:32Good day
Please accept our sincerest apologies for any inconvenience you may have experienced and the level of service you experienced in this regard.
We confirm that the billing on your mothers account have been corrected and adjusted accordingly.
Service is active on the DStv Access Package with extra view.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply10 Apr 2018, 10:32
Official
Good day
Please accept our sincerest apologies for any inconvenience you may have experienced and the level of service you experienced in this regard.
We confirm that the billing on your mothers account have been corrected and adjusted accordingly.
Service is active on the DStv Access Package with extra view.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,