1 reviews | Active since May 2018
UNPROFESSIONALISYM
I HAVE CALLED A CALL CENTER TO RESORT THE AMOUT THAT WAS CHARGED WHILE I HAD REVERSED MY PAYMENT DUE TO THE FACT THAT MY DECODER WAS BROKE FOR THE PREVIOUS MONTH AND BUT THEY SAID I OWE THE SAID MONTH. THE LADY WAS NOT SOLVING MY CONSERN BUT TOLD ME TO KEEP QUIET WHILE TRYING TO QUESTION WHERE I DID NOT UNDERSTAD. SHE DOES NOT FIT TO WORK AT A CALL CENTRE ACCORDING TO ME. HER NAME PHIDADELPHIA
Dear Tebogo Makola,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tebogo Makola,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tebogo Makola,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have retrieved and listened to the call you made on the 03.05.2018 at 12H07PM and spoke to Philadelphia. Your feedback will be referred to her management for necessary coaching.
Please understand our billing processes, services will only be disconnected when we receive a direct instruction to disconnect. Another way the services will finally be suspended is later when no payment is received or due to short payment.
When we received a call on the 11.04.2018 we did not receive a direct instruction to disconnect, hence you were referred to a MultiChoice agency to test the device, because the nature of the call was due to a technical problem. Telephonically we can only do so much to assist, but cannot assume if the device is broken or not hence we refer to testing. On our billing side the services remain active and being billed.
Again when we do not receive payment, that’s not an instruction to suspend. The system will send an automated SMS to the account holder to alert them of the non-payment. This is to ensure you aware of the payment due and so that you can make a manual cash payment. Only at the later stage the system will finally suspend due to non-payment.
This is why we recommend subscribers to communicate with us should they want services to be suspended.
The account is in arrears with the amount of R363.80 before we can reinstate the service, and to reconnect you need to make a payment of R732.06.
The above pro-rata amount will change depending on the date of reconnection.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,
Dear Tebogo Makola,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have retrieved and listened to the call you made on the 03.05.2018 at 12H07PM and spoke to Philadelphia. Your feedback will be referred to her management for necessary coaching.
Please understand our billing processes, services will only be disconnected when we receive a direct instruction to disconnect. Another way the services will finally be suspended is later when no payment is received or due to short payment.
When we received a call on the 11.04.2018 we did not receive a direct instruction to disconnect, hence you were referred to a MultiChoice agency to test the device, because the nature of the call was due to a technical problem. Telephonically we can only do so much to assist, but cannot assume if the device is broken or not hence we refer to testing. On our billing side the services remain active and being billed.
Again when we do not receive payment, that’s not an instruction to suspend. The system will send an automated SMS to the account holder to alert them of the non-payment. This is to ensure you aware of the payment due and so that you can make a manual cash payment. Only at the later stage the system will finally suspend due to non-payment.
This is why we recommend subscribers to communicate with us should they want services to be suspended.
The account is in arrears with the amount of R363.80 before we can reinstate the service, and to reconnect you need to make a payment of R732.06.
The above pro-rata amount will change depending on the date of reconnection.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,