Unprofessionalism On Its Toll

The Company like this one needs to have its Staff taken through Intensive Training cause they appear to be using their discretion when it comes to resolving their Customer's Issues. I paid our account using my banking app as it appeared to be one of their registered beneficiaries. Had the POP sent through as I was not prompted to enter our Customer Number. A few days along the line our service got suspended even though they could see the POP. We had to call them each time our service got suspended and it happened more than 20 times this month. Each Agent handles customer queries discretionally. I wish I could join their competitors if there are cause I can't tolerate dealing with Unprofessional Rookies.