*********** & Unprofessionalism @ DSTV

When trying to play showmax on all my devices I get a message that I dont have an active subscription which is not true because my showmax is linked to my DSTV account and up to date. Called in on the 05 May and the agent yawned while talking on the phone which is unprofessional and disrespectful, and could not resolve my issues. Tried online shomax online chat and failed (Whole Day tried resolving the issue).On the 6 May called in and the agent said I should do DSTV online chat I refused and she mistakenly admitted that the issues is known but dont when it will be resolved, that made me more furious that I'm made to try and resolve something that DSTV is aware of but dont want to admit ( wasting money calling, My time & Data.She put me on hold for long after I insisted she tells me when its going to be resolved and suspect she deliberately did it knowing I will end putting the call down which I did & she never called me back.Then I tried the online chat again but the agent failed to assist without much troubleshooting effort. DSTV used to be efficient with proper professional agents & dont know why the standard has been dropped to this level🤦I need this issue resolved ASAP because this is a service I paid for. At least be transparent with customers & let them know when experiencing technical glitches instead of wasting our time and money..