UNPROFESSIONAL WITH TERRIBLE CUSTOMER SERVICE
My DSTV/now has been blocked for about 5 days now. The live chat consultants are unprofessional and the replies sounds like I am chatting to a computer. Consultants sign stop the conversation while I am still chatting. Team leaders work from home so they have 1 hour to phone me but 5 hours later I was still waiting. Telephone consultants request the same documents and make empty promises. I am paying for a service that I am unable to use. I have to wait over 10 minutes for assistance on a LIVE CHAT
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DStv (MultiChoice)'s replyOfficial
16 Aug 2021, 11:57Hi Glynnis ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Aug 2021, 11:57
Official
Hi Glynnis ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team