Unprofessional Untrained Agents

I made a phone call (01/07/2021) to ***) to downgrade from compact package to access package. I was told to pay R230 for both of Acces packages, which I made on the 03/07/2021. On the 09/07/2021 my services were disconnected. I made another phone call to get the reasons why. The lady I spoke to couldn't give Me straight answers. She told Me I owe money. I asked her why do I owe money, where as I made a phone call to downgrade (01/07/2021) and made a payment for both packages I own. she kept on making me hold the line while she's 'checking' on her system. She made Me wait for 36min until she dropped the call on Me. The matter was left unresolved.

On 10/07/2021 made another phone call to get clarification on my disconnected services. Spoke to another lady by the name of Nokukhanya, She also made Me wait to check on her system. She was no help to Me until she dropped the call I made after holding on line for OVER 49 MINUTES AND 10 SECONDS. she was very unprofessional, clueless and untrained.

I made another phone call 10/07/2021. A lady by the name of Philisiwe answered. She told Me it was a 'system error' why my Dstv was disconnected and why I am owing money. She told Me my issue has been reversed the Billing Department. And maybe it will be resolved by the end of the day, but She said She was not sure.

Kindly assist Me to resolve my issue. Because I couldn't not get help from the *** agents.