Unprofessional, unreliable and pathetic service

I have been having problems with multichoice since mid July where my services where just being disconnected. Mid July I phoned them where I spoke to so called manager in charge, Nomvuyo and she promised to give me feedback as I was not in the package I want and I was advised that all calls are being recorded and all customers quiries are recorded for future reference as well. On 31 Jul 2015 around 16h00/17h00(same cell No. below) I phoned again to request a downgrade and paid for the required services. Since then my service was being terminated every 2nd day, toname few, Lindi, Ndadokazi14 Aug 14h14, 17/18 Aug 21h04, Daniel 27 Aug 16h35, and all I can get was an apology and an assurance that it wont happen again since is their mistake that I being recorded on wrong package on their side for which I am not even receiving that service. Even today my account is up to date for required services, my decoder is off since Sunday again, no refund was done for all days I was disconnected. Monday 31 Aug I phoned and no assistance received<br> I am really frustrated & disappointed on how multichoice treats its customers & not even considering how much we spend calling them.