Unprofessional staff

I am so angry that I paid for dstv family package 0f R265 on 8th November because it was disconnected payment date was 8th then I called them they said I owe 593 for premium package which i told lady to downgrade before end of October so they said they cannot connect until they investigate it first then they will call me next day.saturday 9th I called them because I got no response from them then they reconnected it.this morning my dad says its disconnected again I called them after speaking to 2 service consultants and manager janine who said I must pay R50 it will be reconnected which I paid 15:53pm. Till now its not connected.so I have spoken to 12 consultants nobody can assist 1 person siboniso after 31minutes on call he put phone down that is unprofessional pathetic I am tired of fighting