Unprofessional services and uprofessional staff( Mncedisi)

i am on price lock package paying R548 per month, in September 2019 they deducted an amount of R920 which i then called to find out what was the reason and they told me that they were upgrading the softwares and this has affected everyone who is using Explora, they then asked me to reverse the amount and paid manually, which i did the next month in October they deducted R1120 which i called again and asked and they advised me to do the same, reverse and pay manually, now in November they did not deduct on the 25th, i called and assisted by a very unprofessional guy called Ncedisi who refused to even tell me his surname, his told me that the 2 consultants who helped me previously were wrong, DSTV was supposed to deduct twice in August which is breaching the contract that i had with DSTV of paying R448 for 24 months. i was never told of any other amount that i will pay during this period. i am soo frustrated and the fact that the Guy who assisted me is Rude and unprofessional i am going to report this incident at ICASA if my services are not reconnected today.