Unprofessional Service & Incorrect DStv Rewards Allocation – No Resolution Provided

I am extremely disappointed by the service I received from Multichoice on 3 December 2025 around 22:00.

I contacted the DStv WhatsApp support after noticing that my DStv Rewards redemption was assigned to the wrong mobile network, even though I never selected or confirmed that option. This appears to be a system or agent error, not a user mistake.

Instead of assisting me or investigating the issue, the agent (Alungile) gave me unprofessional and unacceptable advice — telling me to “find someone to exchange with.” Not only is this unsafe, but it shows a complete lack of understanding of the issue. I was NOT asking for a refund or reversal — I simply wanted the incorrect allocation corrected.

The agent then ended the chat without providing any assistance, escalation, or accountability.

Issues experienced:

Incorrect service provider assigned without my input

Agent failed to understand or address the actual problem

Unprofessional advice (“find someone to exchange with”)

No investigation, no escalation, no resolution

Dismissive behaviour and abruptly ending the chat

What I expect:

Immediate investigation into how this incorrect allocation occurred

Correction of the reward to the correct network

A formal apology for the poor service and unacceptable conduct

Assurance that this issue will be addressed properly

This level of service from a major company like Multichoice is unacceptable, and I expect a prompt and proper response.

Motseki Tholo