Unprofessional service given by DSTV

I've been a loyal DStv subscriber for many years and this is how they treat such loyal customers. DSTV has employed unprofessional agents and I find very hard to acknowledge the fact that the mistake they do on our accounts no one at senior level evaluate the services they provide to us. A simple thing that I requested in Dec was to migrate from easy view to Compact and that was done smoothly by the gentleman who assisted me. The on the of Jan this year i phoned to ask for downgrade to the easy view and guess what Anathi if I'm not mistaken and I think calls are recorded and the login users can be seen who has ruined my account. The lady went into my account and erased or messed my account by removing my discounted from Price lock package, messed my showmax, messed my Netflix and now I've paid for nothing because I can even watch showmax and my Netflix now needs to be activate again whereas it was deducted via debit order as one amount. My balance has gone up R1,414.00 which I'm suppose to pay and for what I don't know.

Called in several times and spoke the very same thing over and over again and there was no assistance instead one lady offered me another new contract which she says she will give the R115 discount.

I dont need that i need my normal subscription back as the contract did end , she cancel my account without my authority, DSTV should also compensate me for all this trouble.

Its sickening after what I have been paying. I need someone senior for this to be resolved and not today but yesterday. My rewards status even changed from Legend to superstar , what nonsense is that.