Unprofessional service from a " Manager" in this Pandemic Multichoice still wants to reap us off!

My payment date is the 5th of every month, on the 5/12/2020 I made a payment of R110 and downgraded my service using the what's app self service to the R110 package, to my surprise i got disconnected on the 8/12/2020, called in and requested to speak to a team leader because i was told the downgrade was not done, spoke to a team leader who apologized about the inconvenience as their app did not do the downgrade, my services were then activated. 23/12/2020 services got disconnected again, called in and was advised I didn't pay a reconnection fee, what reconnection fee? Lord! I asked to speak to a manager, an Indian lady spoke to me and said she is a team leader ( can't really recall her name), she checked and also apologized that she could see a reconnection fee was not reversed, she then put me on a long hold, came back and told me unfortunately because I used the what's app app she is unable to reverse and I had to pay, I asked to speak to her boss, A worse team leader by the name of Bevin came to the phone told me straight that I did not do the downgrade correct, they educate customers to pay first then downgrade (same day but in that order), My question is where is this education that I missed the class, he is also unfortunate because i didn't do it like that I had to pay for a bouquet I didn't watch and the R50 reconnection, I asked to speak to their boss, I was promised a call back from Thursday, today is a Monday I called twice and was advised he will call me back, I am sitting with no DSTV, my payment was for sweet nothing, I would like someone above these people to call me and explain to me why must I suffer like this, in this Pandemic Multichoice still wants to reap us off!