Unprofessional service

My little girl was watching animal planet in the morning and suddenly it went off by the afternoon <br> I found it unprofessional because firstly there was no notification given saying that the channel will be removed and secondly it's the 10th decisions like this should be made at the begining of the month not in the middle and lastly it's the ****** holidays the children like animal planet I was forced by Edwin the so called manager to upgrade and pay R425 to get animal planet , looks like multi choice strives to be unprofesional cause he was persistent on the upgrade when I had screaming children and R425 isn't cheap just for animal planet they should allow it to be an extra channel and money is an issue yes but after i got the explora suddenly everything is more expensive i give up I used to like multi choice they used to have good service I don't know what happened to them suddenly <br> Thanks for reading <br> I am truly hurt about this channel cause it's the only thing that entertains my kids