Unprofessional process

Every time you call the call center they have no previous conversations of what the query is. if your call gets cut off sorry for you you have to start the whole process again. They advise their calls are not recorded and trust me the security check they do is not legit as the details I gave did not correspond. their management team does not exist as every time you request to speak to any of them they not avail or the agent does not know their names really. i requested a full refund on my account as I disconnected it. a payments was accidentally done, DSTV reconnected my service automatically. I spoke to 2 agents 1 Vuyokazi who gave me excellent customer service and promised I will get a full refund to send an affidavit, done that, called the call center again with other agents not willing to assist Khanyisile Khumalo refused to help said they cannot do anything, then the second agent Nontobeko Ngocobo absolute star that assisted getting all my documents to get a full refund, then the call cut and guess what need to start my story again, got another agent put me on hold for 15mins not saying anything, each time you call you need to repeat yourself. a very frustrating process DSTV call Centre has. Just to get a refund of a service I never used is a mission. it looks like they covering up all their losses.