Unprofessional, Pathetic service

I called in on the 23May to advise about the returned debit order and the lady I spoke to told me that my account was in credit therefore I do not have to pay the full amount returned. She gave me an amount of +-R40 and advised that my services will remain active until my next debit order date and told me they will down grade my package considering the explanation I gave them.

When I got to the branch to pay that amount, they advised of a different amount therefore didn't except my payment.

I've been calling in since then(every week) to understand what happened. Eventually I spoke to a supervisor by the name of Lee who guaranteed me that my services will be activated because there was a misalignment from Dstv side. She requested me to make the R40 payment as agreed initially.

I made a payment and few days later I called back to confirm if my services were active and unfortunately they weren't. The lady I spoke to, told me that the call was escalated and I will receive a call from the finance department to deal with this matter. She requested that I give you 48hours and possibly call in if nothing happens.

I called in last night and spoke to Charvandre Williams and he hung up on me after asking to speak to a supervisor again. I then called in again this morning, the 6th July, and spoke to Sibusiso who is, apparently, also a "supervisor". Sibusiso again told me that I need to pay more than what I agreed to and then hung up on me after patronising me.

My frustration is that I proactively made the initial call to fix my account however

MultiChoice gave me incorrect information. You made promises to listen the calls and give me feedback but instead now I'm treated like a begger. I want my services active and will not pay additional amount because of your incompetency or integrity . Over and above that, I want an explanation as to why Sibusiso hung up on me.