Unprofessional

Yesterday I made payment for my dstv account, I was owing R394 I then made payment of R400 yesterday morning using my dstv account number, 2hrz later I check to see if it's reflecting to my suprise nothing is showing... So I then call the call center to explain what happened... I was asked to send proof of payment to the this email ***... For them to escalate my query, I called again later on I spoke to a lady who was very confused who couldn't explain to me why my payments is not reflecting! To my surprise I woke up today morning my service has been disconnected when I called to query about this a consultant informing no query want escalate... On top of that am being charged with a reconnecting fee of sumthing I payed way before it was disconnected... Am so upset