1 reviews | Active since May 2009
UNPROFESSIONAL DISCONTINUING SERVICES REPEATEDLY
FOR THE THIRD TIME IN ONE WEEK I HAVE BEEN DISCONNECTED FROM DSTV - AFTER SPENDING AN HOUR ON THE PHONE YESTERDAY THEY RECONNECTED ME EVENTUALLY ONLY TO BE DISCONNECTED TODAY. THE ACCOUNT IS IN CREDIT AND NOT IN ARREARS AS INDICATED BY DSTV. ANOTHER 30 MINUTES ON THE PHONE TO THE *********** BUNCH OF PEOPLE AND NO LUCK AT ALL - WHO IS GOING TO PAY FOR THE TELEPHONE ACCOUNTS. NOW SUDDENLY IT HAS BEEN RECONNECTED AND THEY WILL ESCALATE - ESCALATE WHAT ? THEY CANT EVEN ESCALATE THEMSELVES - THEY ARE USELESS. NOW I HAVE TO WAIT 7 DAYS FOR MY MONEY TO BE CLEAR THAT HAS BEEN PAID IN BY CHEQUE INTO THE BANK ACCOUNT - AGAIN MY INCONVENIENCE . THEY ARE VERY QUICKLY TO TAKE MONEY FROM MY BANK ACCOUNT BUT NOT TO PAY IT BACK, - *********** - DONT THINK THERE IS EVEN A WORD IN THE DICTIONARY TO DESCRIBE THEM
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants. Your service is currently activated on the DStv Premium Bouquet with Extra View. The billing on your account has been explained and advised on the refund policy.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants. Your service is currently activated on the DStv Premium Bouquet with Extra View. The billing on your account has been explained and advised on the refund policy.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert