UNPROFESSIONAL CUSTOMER SERVICES

A consulted told me I will be paying price lock of R560pm its included the hole package but now am seeing my bill its sad I sad I should pay R575 for what? Please explain to me because I need a straightforward things

It's hard to say a payment raised in every hour and while am calling Multichoice am spending a lot of my airtime, since 2weeks back I spent more than R200 of my airtime but am not getting a straight forward answer. Because my balance today in the morning it was R575 but after 2hours it was R1000 for what?? Please give me my airtime back and solve the mess on my account if you can't solve just come and collect your decoder.

I contacted Multichoice two week back and asking about the dstv explora,then they refer me to the explora department so we arrange to have a contract with explora for R569pm that money including the hole of my package of R399 channels and the contract of the decorder of explora and wifi connector that will be R169 all in all is R569, then last week I received my recorder via Corrier without wifi connector then I phone back to multichoice to request my wifi connector then the consulted told me that they cannot send me wifi connector only they will send me the whole package of another new decorder with included wifi connector and take back the one that i received last week because it was not having a wifi connector, so the new one I received today. Then while I was speak to consulted she told me I do not have to pay my package for this month I will start paying next month at 7 of July of 2020 as I used to pay my package on 7th of every month. So yesterday I used whatsapp self-service to check my due date and it sad its on 7/7/2020 i will pay R499.00 so today when I check it sad I have to pay R420 and due date is 09/06/2020,when I called the consulted they told me I have drive to nearest branch of Multichoice to solve this problem when I was there they told me that they cannot help me with my issue they sad I have to go to Randburg to solve this problem, so now my tv is blank no pictures I phone again to Multichoice the person who was assisting me he sad he will help me to solve this problem but he hold me for more than 40 minutes without assisting me and then he hang up my call. I waisted my time and I loose my artime and petrol trying to solve this problem. Since 2weeks backs till today I talked with 5 different consulted and the were explaining different stories and I was using my airtime. Since 2weeks back till today I spent a lot of airtime and my problem is not being solved. Like today my balance it was R575 due is 07/07/2020 but after 2hour its sad I should pay R1000 and due is 11/06/2020 It's stressing a lot because it's hard seeing payment raised in every hour.