VD
Vuyo D
1 reviews | Active since Aug 2023
14 Sept 2023, 12:37
Unprofessional conduct basically client not being taken seriously
I have been waiting for more than a hour to exchange my decoders which are insured. The decoders are in front of me however the ticket is not resolved as there's no response from the person that is supposed to authorize, so that I can just take the decoders and go.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Sept 2023, 12:42Hi Vuyo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Sept 2023, 12:42
Official
Hi Vuyo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
VD
Vuyo D's updateReviewer Update
14 Sept 2023, 14:12The customer service I received is appalling to say the least after waiting for about 2 hours for the exchange to be authorized via the IT WhatsApp group, which did not happen. I was informed that my old decoder will be formatted as a temporary solution, I left with it. To my surprise when I get home the decoder is not working. Multichoice just wasted my time and feul as I traveled from Kempton Park to Edenvale for nothing 😑
VD
Vuyo D's update14 Sept 2023, 14:12
Reviewer Update
The customer service I received is appalling to say the least after waiting for about 2 hours for the exchange to be authorized via the IT WhatsApp group, which did not happen. I was informed that my old decoder will be formatted as a temporary solution, I left with it. To my surprise when I get home the decoder is not working. Multichoice just wasted my time and feul as I traveled from Kempton Park to Edenvale for nothing 😑
VD
Vuyo D's updateReviewer Update
15 Sept 2023, 14:35I would like to thank Mavis from Multichoice Edenvale for the great service I received, keep up the good job. It would be appreciated if the IT WhatsApp group can respond speedily to enquiries so that the Frontline staff can assist customers with ease. Thank you once more Mavis 🙏
VD
Vuyo D's update15 Sept 2023, 14:35
Reviewer Update
I would like to thank Mavis from Multichoice Edenvale for the great service I received, keep up the good job. It would be appreciated if the IT WhatsApp group can respond speedily to enquiries so that the Frontline staff can assist customers with ease. Thank you once more Mavis 🙏