UNPROFESSIONAL CALL CENTRE STAFF

yesterday I called the call centre because I had a problem with not picking up channels on DSTV, I spoke to Mandisa Xhosa at around 21h00 , the lady told me what I needed to do to try to get my DSTV working again but as soon as she told me what to do , she immediately starting talking to her collegues and forgot about me the customer- when I came back on the line to tell her that I had done what she had said , she wasn't on the line and I could hear people laughing and talking , I had to say hello about 50 seconds before she came back on line- very unprofessional service and she didn't assist me at all - she kept on putting me on mute because there was a lot of silence on the calls and when i would respond or explain my situation , she wouldn't immediately respond-she seemed pre-occupied-please you need to hire more professional people who really appreciate their jobs- I know it was in the evening but still that doesn't give her the right to just ignore the customer-