TK
Tshepo K
1 reviews | Active since Jul 2014
19 Aug 2015, 11:45
Unprofessional and unskilled staff
I logged a query on the 13 August 2015, asking why my services are disconnected and the lady was assisting said it's a system problem and my services were reinstated. The 18 August 2015 the problem occurred again and the dstv online GMR team promised to assist as I wanted to watch Man United and Orlando Pirates but they failed assist me with no response. 19 August 2015 at 7:45, I called and I spoke to Caroline who reports to John Mothibe and she advise that she will escalate my problem to Extreme Ops for assistance
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Aug 2015, 10:13Hello TshepoTshego,
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you have been assisted and your query is now resolved.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thanks again for your invaluable support.
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you have been assisted and your query is now resolved.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thanks again for your invaluable support.
Kind regards
Dinah
DStv (MultiChoice)'s reply28 Aug 2015, 10:13
Official
Hello TshepoTshego,
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you have been assisted and your query is now resolved.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thanks again for your invaluable support.
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Our records indicate that you have been assisted and your query is now resolved.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us using one of our touch points.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thanks again for your invaluable support.
Kind regards
Dinah