1 reviews | Active since Dec 2011
UNPROFESSIONAL AND UN HELP FULL
CUSTOMER NR : ***0 <br> Yesterday on the 1 March 2015 I wanted to rent another movie on Box Office after we had load shedding for 6 hours. I got an sms to say rental request was unsuccessful because of the monthly cap on the account. I called the call centre advised them of the sms I was told because my account is over due that is why I cannot rent another movie I have to wait for the debit order to do of on the 3rd March before I will be able to rent a movie again. I was shocked because I have never had a returned debit on this box office account, and surely we are in the new month and the debit will still be going off on my account. I called twice the second lady I spoke to said she will escalate my request to see if I can rent more movies than what I am capped on and she will call me back, no-one has called me up until now. I really feel that they treated me like I am going to not pay for the previous months movies ? why would I keep on renting movies if I an not going to pay it. The first person said I should make an EFT but doesn't EFT's also take about 24 to 48 hours to show in another account. you are ABSA and I am Nedbank? If
Reference is made to our telephonic conversation in regards to your Box office account.
We advised that MultiChoice has a limit in place for customers that pay there box office account by debit order.
Once you reached that limed you will not be able to rent from Box office using your Debit order as payment method, however you will still be able to rent from box office making use of our credit card option.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to your Box office account.
We advised that MultiChoice has a limit in place for customers that pay there box office account by debit order.
Once you reached that limed you will not be able to rent from Box office using your Debit order as payment method, however you will still be able to rent from box office making use of our credit card option.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert