Unprofessional and poor service

November 2022 to date I have problem with multichoice service. Firstly my debit date is on the 7th monthly they don't debit then I take it upon me to email and find out but still I don't get joy instead I will keep been disconnected I don't know if is their way of making money from me.

On the 01 January 2023 I had a query reference ***0 which I thought is resolved but not. On the 10th January 2023 I had another query reference ***8 which also I thought is resolved but it is not. My monthly premium is R500 but since I have replaced the decoder I don't understand my premium firstly I told I must pay R510 which I questioned and I did not receive a good feedback then today 21st January 2023 I am disconnected and I am told that I must pay R1680 which I don't understand where is coming from.

I phoned spoke to a consultant who could not assist me but for way forward I told her to do immediately debit then she decided to cut me off.

Multichoice services is so poor and unprofessional.