TM
Thato M
1 reviews | Active since Aug 2016
06 Jan 2025, 11:57
Unprofessional and poor service
I’ve sent proof of payment , sent bank statement but you guys still refuse to allocate my payment. Regardless of numerous call I’ve made I was disconnected every second day in December. Your service providers have been telling me that they have escalated the matter only to find out from one of them that , they haven’t been doing that.
Millicent Zwane Has refused to allocated my payment regardless of the proof of payment and statement I’ve sent to her via mail. She says I should highlight it and the send a letter from the bank what madness is that, when you have proof of payment 😳😳😳have you guys hired illiterates? Cause people that I have been talking too Oh! My goodness
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
06 Jan 2025, 12:14Hi Thato,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jan 2025, 12:14
Official
Hi Thato,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
TM
Thato M's updateReviewer Update
06 Jan 2025, 12:18I’ve been receiving your response but nothing has been done . I’ve been disconnected again today regardless of the payment made again this month. I want you to also allocated my November payment proof of payment is there what more does Dstv want from me?
TM
Thato M's update06 Jan 2025, 12:18
Reviewer Update
I’ve been receiving your response but nothing has been done . I’ve been disconnected again today regardless of the payment made again this month. I want you to also allocated my November payment proof of payment is there what more does Dstv want from me?
TM
Thato M's updateReviewer Update
07 Jan 2025, 15:09Will really appreciate that.
TM
Thato M's update07 Jan 2025, 15:09
Reviewer Update
Will really appreciate that.
TM
Thato M's updateReviewer Update
11 Jan 2025, 11:50Im still waiting for action on your this matter nothing has happened. I need your insurance department to call me. I made payment again this month and I was disconnected again this morning. Called in and a girl by the name of sinazo guzulu refused to reconnect my service.
TM
Thato M's update11 Jan 2025, 11:50
Reviewer Update
Im still waiting for action on your this matter nothing has happened. I need your insurance department to call me. I made payment again this month and I was disconnected again this morning. Called in and a girl by the name of sinazo guzulu refused to reconnect my service.
TM
Thato M's updateReviewer Update
11 Jan 2025, 11:56Im still waiting for action on your this matter nothing has happened. I need your insurance department to call me. I made payment again this month and I was disconnected again this morning. Called in and a girl by the name of sinazo guzulu refused to reconnect my service a very rude service provider I must say did even want to hear what I was saying.
TM
Thato M's update11 Jan 2025, 11:56
Reviewer Update
Im still waiting for action on your this matter nothing has happened. I need your insurance department to call me. I made payment again this month and I was disconnected again this morning. Called in and a girl by the name of sinazo guzulu refused to reconnect my service a very rude service provider I must say did even want to hear what I was saying.