Unprofessional and bad service

I have paid my DSTV ON THE 25TH OF MARCH and thy disconnected my dstv from the 26th till today I sent them proof of payment first send my app screenshot thy reply by saying that is not a proof to them. Then I sent my bank statement reply with the same that thy don't take bank statements as proof of payment I went to the bank to print for me payment notification I send to them last email I sent was on the 3/04/23 after I call them asking what is happening... First was told on thr side my date to pay them is 16th of each month. I asked then to check my previous payments date crs I pay on 25th thy check and I was told to pay R27 for them to connect I paid that but my dstv was only connect that day only till now my dstv is disconnected. I phoned again on the 7th of April the lady who help me was so helpful she tried to connect me but the finance department thy don't do the work. I can't use my dstv and to call you it's a cost crz u spend more than 10min.