Unprofessional and bad service

I called multichoice call center on the 02 December 2020 at 21:52 I had to wait 5min to be connected with an agent when I finally got agent assistance I spoke to Amanda she verified my details and she told me she has a problem with her system I had to understand that as I needed assistance I told her I want to disconnect my dstv as I dont have electricity for 3weeks now she told me to be patient with her when she loads the system it kicks her out of wich didn't make sense to me how does one answer a call willing to assist customer with a not working system as so she said. I told her my line is going to cut as this is my 2and call the 1st called got cut of before speaking to someone as I run out of airtime . I asked her if this call drop will you call me back as I need to disconnect today my pay date is 3rd December 2020 she told me she cant call me ,a manager will call me tomorrow I advised her should this service not be disconnected I won't pay reconnection fee as I called in time and she failed to assist telling me about system she was not professional as i was speaking she was interrupting me and not willing to assist I need feedback as soon as possible and I wont pay that R50 for reconnection fee